KrispCall for Centralized Communication

2025-10-10

Phone calls remain a common communication method in business environments. However, traditional calling methods have become outdated and inefficient in today’s tech-driven world. Artificial intelligence (AI) introduces new ways to manage call systems, and KrispCall leverages this potential through its smart cloud telephony platform for modern businesses.

Call Transformation with KrispCall

KrispCall for Centralized Communication - SentiSight.ai

KrispCall call management platform. Image source: KrispCall

KrispCall is a company founded in 2022 that has already transformed the communication systems of over 9,000 businesses through its advanced phone system.

These solutions are designed for various industries and team sizes that rely on call technologies. This includes freelancers, solopreneurs, as well as sales, customer support, remote, tech, human resources, marketing, and management teams.

KrispCall’s Features

The company offers a wide range of features that help you unlock the power of modern telephony in your business like never before.

Unified Callbox

This is a centralized interface where all communication is organized in one convenient space. You can make and receive calls, send and receive SMS messages, and communicate with internal team members.

You’ll also be able to view notes from previous calls, listen to call recordings, and access transcriptions.

Global Calling

KrispCall provides affordable international calling. The system includes phone codes by country and uses VoIP technology, where voice data is transmitted via the internet, allowing businesses to save on communication costs.

Send & Receive SMS

In addition to calling, platform allows you to send and receive SMS messages. The service supports messages up to 160 characters both locally and internationally.

Voicemail (Also to Email)

You can set up voicemail services to ensure that customers receive attention even when you’re unavailable.
Voicemail messages can also be forwarded to your email inbox, eliminating the need to constantly check your phone.

Shared Phone Number

You can enhance business communication with the shared phone number feature, allowing your team to use the same number to make calls or send messages.

Call on Hold

This KrispCall feature lets you place active calls on hold while you look up information. Fill the silence with music or customized messages and resume the conversation when ready.

Call Notes

To ensure team-wide awareness and capture essential information, you can create real-time call notes and logs.

Call & Contact Tagging

This helps manage contacts and categorize data based on custom criteria, improving teamwork and customer service.

Phone Tree

An automated system that uses voice commands and keypad inputs to navigate callers through menus and direct them to the right department or information.

How the Phone Tree IVR function works. Image source: KrispCall.

Call Whispering

A unique feature allowing managers to guide employees during live calls in whisper mode without the customer hearing, offering real-time coaching.

Computer Telephony Integration

You can integrate your cloud phone system with popular CRMs and business tools. Supported apps include HubSpot, Pipedrive, Zapier, MS Teams, and many more.

Internal Message Thread

This internal messaging tool lets your team communicate efficiently to resolve issues in real-time.

In addition, KrispCall offers many other features: transferring and forwarding calls to team members, ringing multiple users simultaneously, enabling Do Not Disturb mode temporarily, blocking calls, accessing full call analytics, managing multiple numbers (for personal vs. work), listening to live conversations, sending multimedia SMS, customizing voicemail greetings, sending mass messages with one click, and managing call flows in real-time without missing any leads.

KrispCall AI Products

The above features are integrated into various AI-powered products offered by the company:

Cloud Telephony
Cloud Number
SMS Marketing
PowerDialer – software that automates prioritized call sequences while supporting all the features mentioned above.
AI Copilot – coming soon, this KrispCall tool will generate responses, rephrase information, transcribe calls, and summarize them.
2FA – a security tool using two-factor authentication to protect accounts from unauthorized access.
Lead Capture Widget – an upcoming tool for collecting leads directly from your website.
AI Coaching
Patent – an outbound call manager powered by AI algorithms, data, and NLP.

KrispCall Free Tools

The company also offers free tools to help manage your call systems:

Number Checker
Number Generator
Carrier Lookup (finds the operator of any phone number)
Speech To Text Generator
Voicemail Greeting Generator
Number Validator
Text To Voice Generator
Reverse Phone Lookup (identifies unknown callers)
Area Code Lookup (shows geographical location)

KrispCall Pricing

KrispCall offers three pricing plans, which you can compare on their official pricing page.

Essential

Best for small businesses, startups, or freelancers. Call and SMS charges apply. $15 per user/month.

Standard

A robust plan for mid-size businesses and call centres. Call and SMS charges apply. This popular option costs $40 per user/month.

Enterprise

Custom pricing for large teams with complex needs. Call and SMS charges apply.

Final Thoughts

KrispCall redefines how businesses handle telephony and customer service by enabling AI-driven efficiency. A rich variety of features and free tools let you fully leverage phone communication and integrate it seamlessly into your workflows – smartly and securely.

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Source: KrispCall