The Shift in Customer Service

Not long ago, customer service was a tangle of tedious tasks. Agents fielded the same questions repeatedly, managers scrambled to keep operations smooth, and scaling meant hiring—more people, more training, more oversight. It was time-consuming, expensive, and frustrating—for both companies and customers.

Enter Text, a technology company reimagining how businesses connect with their customers. Rather than replacing human interaction, Text enhances it. Through a suite of intelligent customer service tools, the company helps brands streamline support, reduce friction, and improve satisfaction on a scale that was previously unimaginable.

Image source: Text

Text doesn’t aim to overhaul customer service overnight—but it is quietly, and effectively, transforming the way it’s done.

What Text Offers

At its core, Text builds smart, responsive software for customer service teams. Its suite of products includes LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget—each playing a role in a seamless ecosystem.

These tools are powered by an underlying AI system known as the “second brain.” This technology analyzes every customer interaction, continuously learning and improving, ultimately assisting customer service agents by automating repetitive tasks, offering instant insights, and anticipating customer needs. Think of it as a well-trained assistant that never sleeps.

Here’s how it works:

• LiveChat enables businesses to chat directly with visitors in real time, increasing conversion rates and boosting customer satisfaction.
• ChatBot is a code-free platform to create conversational bots for support, marketing, or sales—compatible with tools like Slack, Messenger, and WordPress.
• HelpDesk manages customer tickets with ease, allowing teams to prioritize, collaborate, and resolve issues efficiently.
• KnowledgeBase helps build self-service hubs where customers can find answers on their own.
• OpenWidget connects all these services into a smooth, customizable interface that can be embedded directly on a brand’s website.

The “second brain” operates behind the scenes, enriching every component—filtering spam, categorizing inquiries, offering suggested replies, and generating insights that save hours of labor. It’s not magic, but it feels close.

Pricing Made Clear

Text offers flexible pricing tailored to different business needs, with each tool priced individually and scalable according to usage.

• LiveChat starts with plans around $20/month per agent, increasing with additional features such as chat transcripts, analytics, and multi-brand support.
• ChatBot runs between $65 to $499/month per account, depending on the volume of chats and number of chatbot interactions.
• HelpDesk offers user-based pricing, making it accessible for small teams but robust enough for enterprise use.

All products come with free trials and can be tested without commitment—an open invitation to explore before investing.

For those looking to generate income with Text, the Partner Program presents two distinct paths:

• The Affiliate Program, ideal for content creators and marketers, offers 20-22% commission on referred accounts.
• The Solution Program allows agencies and tech consultants to resell and customize Text’s tools for clients, unlocking additional revenue streams and access to exclusive features.

Image source: Text

A Future in Focus

Text isn’t chasing buzzwords. Its mission is practical: eliminate repetitive work, empower human agents, and elevate the quality of digital customer service. The company sees automation not as an end goal, but as a means to free humans for more thoughtful, high-level interactions.

Tomorrow’s customer service won’t be faceless or mechanical—it will be instant, informed, and relational. And Text is building the infrastructure to get us there.

As the tech landscape evolves, the brands that thrive will be the ones that treat customer care not as a cost center, but as a core part of the user experience. For those ready to make that shift, Text offers not just tools—but a blueprint.

Source: Text