It has likely been clear for some time that chatbots, widely used in customer service, are not the peak of what AI can offer. AI can serve various enterprise needs and enhance processes at all levels, beyond its impressive capability to interact with customers.
AI is Progressing
AI technology is constantly evolving and reaching a level where it can tackle increasingly complex tasks. Seeing this, it’s easy to predict the emergence of new opportunities and applications. The main emphasis here is on the interaction between data and AI.
The progress of AI is also reflected in the achievements of tech giants. For example, Microsoft reports improved financial results, along with advancements in Azure, Meta, and Google.
Where Will We See an Enterprise AI Breakthrough?
According to Honeywell’s Chief Technology Officer Suresh Venkatarayalu, AI will soon significantly transform not only customer service and user experience but also enterprise outcomes through the deployment of chatbots.
It’s important to note that companies don’t always recognize the broader benefits of AI beyond chatbots — for instance, its use in internal processes, workforce coordination, or financial management.
Advancements in the Energy Sector
This sector is expected to face a shortage of specialists in the future, but data-driven AI solutions may offer alternative paths. By automating processes and training AI systems on the conditions, operations, and results of power plants, employees can better anticipate risks and address arising issues.
Cybersecurity
To enhance internal enterprise team operations, AI can help manage cybersecurity. For example, many security-focused updates to office equipment require restarting systems or specific programs. When employees delay this process, security risks increase — but AI can operate alongside workers, ensuring updates are made without interrupting workflow.
AI Agents
AI agents are another promising aspect of AI’s future, and we are likely to see significant growth in this area in the coming years. Recent developments in generative AI, multimodal AI, and similar technologies enable agents not only to respond but to act proactively.
These tools help companies tackle complex tasks and often operate autonomously. They monitor and analyse real-time data and, based on it, adjust operations, make decisions, and implement them much faster than human resources can.
Employee Assistants
These same innovative virtual agents are useful in internal enterprise processes. Employees can receive quick responses to inquiries about inventory, human resources, or financial performance, all based on the most up-to-date data.
Automating internal tasks improves business efficiency and allows employees to focus on more complex duties. Some systems also offer valuable insights — such as identifying the need for additional staff, rescheduling shifts, spotting training needs, or evaluating turnover and supply chain gaps.
They can assist in managing contract processes and forecasting conditions. During hiring, these tools can automatically process resumes, create onboarding plans, or assess candidate motivation.
Predictive Analytics
This process is valuable in supply chain management as well. AI tools can forecast future demand, anticipate delays or pricing issues. This paves the way for companies to make better-informed decisions tailored to the real-world situation of their business — in other words, each decision is context-specific.
Financial Management
Advanced AI systems can simulate multiple economic scenarios in real time, taking into account macroeconomic trends, consumer sentiment, competitor pricing, market indicators, or supply chain metrics.
With generative AI, such systems dynamically adapt to market changes, and models can be adjusted accordingly.
Final Thoughts
As we can see, AI is no longer just a proven customer service tool. Ongoing progress encourages broader integration, bringing benefits across various stages of enterprise operations.
If you are interested in this topic, we suggest you check our articles:
- Understanding Multimodal AI
- Maximizing Business Success with Enterprise AI Solutions
- AI Chatbot Assistant for Business – Friend or Foe?
- Agentic AI: Everything You Need to Know
Sources: Forbes, Launch Consulting
